Kings Arms Hotel 
Terms & Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below. 

Arrival and Departure

Check in is available from 2pm of the day of arrival. If you require an earlier check in time please confirm with us prior to arrival. 
We ask that you please vacate your room by 10.00am (10:00) on the morning of departure. 

Reservations

Please note the cancellation policy before committing to a reservation. 
In order for us to confirm a reservation, a deposit of £25 per room per night is required. Should a room/s be required within 7 days of making a booking then full payment for asll rooms is required at the time of booking. 
The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s) single night rate for all nights stayed. You will be informed of this at the time of booking. 
If you are unable to secure the booking with a credit/debit card then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared. 
Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet. 

Disabled Access

The Kings Arms Hotel is equipped with a stairlift to assist those who are unable to climb the stairs to the accommodation, which is located on the first floor. Please note though that The Kings Arms Hotel premises dates back some 500 years and is a listed building; consequently the corridors to the rooms are reasonably narrow and there are numerous step downs and step ups to different floor levels so wheelchair access is not possible. 

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases. 
In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made and any deposit paid shall be refunded in full. 
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made. 
Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price. 
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with The Kings Arms Hotel for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts. Cancellation by Us Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower standard. Should this establishment be more expensive than The Kings Arms Hotel, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions. 

Car Parking

A car park is available for guests’ use at the rear of the Kings Arms and accessed via the driveway between the Kings Arms and the Co-Op. Guests are required to provide their vehicle registration number when they check in, in order to avoid a parking charge notice. The car park is managed by an external company and the Kings Arms accepts no liability for PCN’s issued. Please note that cars parked in our car park are parked entirely at the car owners risk. 

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality. 

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant. 

Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

 
Food & Drinks

We are pleased to offer our guests the facility to dine in the pub. On most occasions we will be able to accommodate you but it is always advisable to make a table reservation, especially at peak times. 
Food and drink is available only during pub service hours, please see our website or ask for details of our trading hours. 
All food and drinks are to paid for at the time of order and we don’t run rooms tabs. 

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set. 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment. 
Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging. 

Missing Items

We reserve the right to charge for items missing from the room. 

Payment

Full payment is for all rooms for all nights booked is due on arrival and we accept cash or most debit or credit cards. We do not accept cheques. 

Pets

Whilst the Kings Arms is a dog friendly pub, pets are not permitted in the guest rooms. Well behaved assistance dogs are welcome. 

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made. 

Smoking

Smoking is NOT permitted within any part of Kings Arms Hotel except in the beer garden and car park. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure. 

Termination Policy

The Kings Arms Hotel reserves the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made. 

VAT

All published rates are inclusive of VAT at the current rate. 

Wi-Fi Access

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time. 

We reserve the right to amend these terms and conditions at any time. 
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you. 
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. 
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect. 
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.